Important Information Regarding the Project Process for Your Home Improvement Project

The purpose of this page is to give you a better understanding of our replacement procedures from start to finish. A similar letter will arrive at your home once your project is scheduled and it will state the date range for which your project will commence.

Scheduling Your Project

As soon as we receive your project information, we will call you and send you a letter confirming your project details, and the 30-day installation date range for your project. Please call us if you have special dates that we will need to work around.
If your project will take more than one day, we will make sure that your home remains sealed overnight.
If we are doing multiple projects at your home, it may be necessary to schedule each project separately, or upon completion of another project.
The day before we start working at your home, we will call you to confirm work commencement. If we have an unexpected opening in our schedule, we may call you that morning.
For most repairs, it is not necessary for you to be home.
We will make every effort to complete your project in a timely manner. Please keep in mind that poor weather conditions may cause scheduling delays.

Before Your Project Begins: Material Delivery

If we have ordered materials for your project, they may be delivered directly to your home just before we begin work on your project.
We will call you at least one day prior to the scheduled material delivery. On the day of material delivery, please have your driveway clear, as we may need access to your home and roof.
If we will be completing a roofing project for your home, roofing materials may need to be loaded directly onto your roof, unless specific conditions do not permit. Your roof will be able to support the weight of these weather-resistant materials.
Siding materials, and any roofing materials that cannot be roof-loaded, will be placed in your driveway, as close to the home as possible. If your home has limited space, please contact us to discuss material placement.

Before Your Project Begins: Homeowner Preparation

To minimize disruption in your home during your project, there are a few simple things you can do.
Before a roof replacement, cover all items in your attic, as debris may fall through spaces in the wood, especially on plank roof decks.
If you have a skylight, please cover the floor under the skylight to collect dust and debris.
Please secure your fragile objects, as normal roofing and siding operations may cause structural vibrations in your home.
Before any window replacement, please remove any window treatments (shades, blinds, curtains), and any objects on window sills or ledges. Any furniture near your windows also will need to be moved at least two feet away from the window opening.

During Your Project

At any time during your project, feel free to ask the crew foreman questions, or contact our office directly at (703) 560-7663.
During your project, our team will need access to electricity for our equipment. If you do not have exterior outlets available, please let us know so that we can make the proper arrangements.
Noise is common during projects like yours. Vibrations are also normal, and may cause nail pops or hairline cracks in drywall. We are not responsible when these occur as part of the normal roofing, siding, and wood replacement operations.
Occasionally during removal of existing materials, we find that underlying wood on your home needs replacement. New materials do not adhere to rotted wood. If found, we will notify you of this condition, and the additional costs of replacement.

After Your Project is Complete

After we have completed your project, we will clean the exterior of your property, and haul away all job-related debris.
We will call you to confirm your satisfaction with the completed project on your home.
A Shiner Roofing, Siding, and Windows certified inspector will visit your home to conduct a final inspection after all roof, siding, window and door replacements.
We will mail you a final invoice. Once we receive your final payment, all warranty information will be mailed to you, along with a final receipt.

Download Complete Project Process Brochure

Professional. Start to Finish.

From the time you contact Shiner Roofing, Siding and Windows until the project is complete, your experience with us will be professional. Contact us today at 888-570-6141 to see how we can assist you with your next home improvement project.



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EMERGENCY REPAIRS

During inclement weather, Shiner Roofing, Siding and Windows provides around-the-clock emergency services, including installing protective tarps and performing emergency damage repair work.

I always appreciate their prompt, courteous responses, and I trust their representative, Bill G., who has been very helpful in the past – with estimates and minor repairs and recommendations.

- Karen H., Ashburn, VA

Although bad weather interrupted the schedule, the actual work of installing roof and gutters was finished very quickly. Roof and gutters look great, and I no longer worry about overflowing gutters

- Tim M, Falls Church, VA

Nathan thoroughly checked the entire area of the roof and explained to me what was needed and how he was going to handle it. He did the repairs in record time and completely cleaned the site.

- Robert K, Fairfax Station, VA

I was so happy to find a firm who could help with my exterior issues. Their pricing was reasonable and everyone was wonderful to work with. So nice that they have a wide range of expertise rectifying home problems.

- Maggie, Great Falls, VA