Warranty Service Request

Shiner Roofing, Siding and Windows strives to give you outstanding customer service and complete satisfaction. Together with other convenient solutions, we offer our customers a convenient way to fill out our warranty service request form online. If you prefer a print copy for mailing or faxing, please click here.

After the form has been submitted online, you will also need to submit, via email or regular mail, a signed and dated copy of your original SRI sales agreement, and photo(s) of the exterior of your home of the problem area (taken from the ground), and interior photos if applicable. If submitting the form by mail or fax, this information should also be included.

We will review all requests and either schedule a visit to repair in accordance with the terms of our written warranty or advise if the work is not covered under the terms of our warranty. In some cases, a visit will be necessary to determine the status of the warranty coverage.

Fill out my online form.


FIRST NAME:
LAST NAME:
PHONE:
EMAIL:
ADDRESS:
ADDRESS LINE 2:
POSTAL / ZIP CODE:
CITY:
STATE / PROVINCE / REGION:
COUNTRY:

Job Type

Desired Project Completion Date:
How did you hear about us?
Description of the problem you are having
Upload A File:

If a service tech is dispatched and the work required is outside of the scope of the original contract, a $95.00 travel/visit fee will be charged. An additional $95.00 per crewman/per hour plus materials will be added if repairs can be completed that same visit; otherwise a new estimate will be needed. Please check to ensure your gutters are cleaned as clogged gutters are frequently the cause of leaks and are not covered by the warranty. Please refer to the back of the signed contract for additional warranty terms and conditions.



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EMERGENCY REPAIRS

During inclement weather, Shiner Roofing, Siding and Windows provides around-the-clock emergency services, including installing protective tarps and performing emergency damage repair work.

I always appreciate their prompt, courteous responses, and I trust their representative, Bill G., who has been very helpful in the past – with estimates and minor repairs and recommendations.

- Karen H., Ashburn, VA

Although bad weather interrupted the schedule, the actual work of installing roof and gutters was finished very quickly. Roof and gutters look great, and I no longer worry about overflowing gutters

- Tim M, Falls Church, VA

Nathan thoroughly checked the entire area of the roof and explained to me what was needed and how he was going to handle it. He did the repairs in record time and completely cleaned the site.

- Robert K, Fairfax Station, VA

I was so happy to find a firm who could help with my exterior issues. Their pricing was reasonable and everyone was wonderful to work with. So nice that they have a wide range of expertise rectifying home problems.

- Maggie, Great Falls, VA